Thank you for shopping at crossbodydelight.shop. At CROSSBODY DELIGHT LLC, customer satisfaction is important to us. If you are not fully satisfied with your purchase, please review our refund and return policy below.

Return Eligibility

Customers may request a return within 30 days of receiving their order. To be eligible for a return or refund, items must:

• Be unused, unworn, and in original condition
• Include original packaging, tags, and accessories whenever possible
• Not show signs of damage caused by misuse or improper handling

Certain items may not be eligible for return due to hygiene, clearance, or final sale conditions.

Return Process

To initiate a return, please contact our customer support team by email with your order number and reason for the return request. Once your request is approved, return instructions will be provided.

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

Refunds

After the returned item is received and inspected, we will notify you regarding the approval status of your refund. Approved refunds will be issued to the original payment method used during checkout.

Please allow several business days for the refund to appear on your account, depending on your financial institution or payment provider.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery and provide photos of the issue. We will work quickly to provide a replacement, exchange, or refund when applicable.

Non-Refundable Situations

Refunds may not be granted in the following situations:

• Items returned after the allowed return period
• Products showing signs of use or damage not caused during shipping
• Returns sent without prior authorization
• Lost returns without valid tracking information

Cancellation Policy

Orders may only be canceled before they are processed and shipped. Once an order has been shipped, it can no longer be canceled and must follow the return process after delivery.

Return Address

Please do not return products without contacting us first. Approved returns should be sent to:

CROSSBODY DELIGHT LLC
8052 2ND ST
PARAMOUNT, CA 90723
United States

Contact Information

If you have any questions regarding returns or refunds, please contact us:

Email: robert@crossbodydelight.shop